Home › Guides › The intake

Everything we need from you, and why each part matters.

One interview and one questionnaire, then roughly an hour a month. This is every question you will be asked, why it is asked, and what happens downstream when the answer is vague. Read it before you apply and you will know whether you have the material.

Too long, didn't read Six lines, then the detail
  1. One field matters more than all the others. Every form your name has ever been published under. Get it wrong and you build four half-people instead of one person.
  2. Dates are the currency. Most people have never published a single date about themselves anywhere citable, which is why most panels show no facts.
  3. We need what already exists, not what is planned. Aspirations are not evidence and treating them as such is how engagements fail in month nine.
  4. One photograph. Not a favourite five. One file, everywhere, forever.
  5. Namesakes must be declared. Clients occasionally omit this hoping it will not matter. It always matters.
  6. Boundaries are respected and must be stated up front, because unwinding something already syndicated across four sites is far harder than never publishing it.

Opens your assistant with this page's address and a prompt asking what information a visibility engagement requires and how to prepare it.

The point of it

Vagueness is cheap now and expensive later.

The intake exists for one reason. Every fact captured here becomes something a machine will eventually be asked to confirm about you, and machines do not hedge. They repeat.

A slightly imprecise job title does not stay slightly imprecise. It gets written into your entity home, then into a conference bio, then into a podcast description, then into a directory that scrapes the podcast description. Six months later it is on nine surfaces and correcting it means correcting nine surfaces. The questionnaire is the last cheap moment.

There is a second reason, less comfortable to say. The intake is also where we discover whether the diagnosis was right. Occasionally somebody answers the evidence section and it becomes clear that the material we assumed existed does not. Better to find that in week two than in month eight, and it is the point at which we would rather refund the first payment than continue.

Takeaway

This is not administration. It is the only point in the whole engagement where being precise costs you nothing, and every later stage inherits whatever level of precision you set here.

The one that matters most

Every form your name has ever appeared in.

If you read one section of this guide, read this one. Name fragmentation is the single most common reason capable people remain invisible, and it is almost always self-inflicted and completely invisible to the person doing it.

Machines resolve identity on exact character sequences. Every variant of your name risks becoming a separate weak record, and a productive career generates variants without anybody noticing.

01
Middle initials that come and go
One book cover has it, LinkedIn does not, a conference programme abbreviated it differently. Three records where there should be one.
02
Maiden and married names
Papers published under one, current work under another, and nothing anywhere stating they are the same person. Common, entirely legitimate, and it splits an entity cleanly in half.
03
Transliteration differences
Names moving between scripts acquire spelling variants at every publisher. Each one is a fresh fragment, and the person is usually unaware any of it happened.
04
Shortened forms
The full legal name on formal records, a shortened form everywhere social. Machines have no reason to connect them without being told.
05
Titles and post-nominals
Doctor on some surfaces, absent on others, letters after the name on a third. Each combination is a different string.

What we ask for is every form you can remember, honestly, including the ones you are slightly embarrassed by. From that list one canonical form gets chosen, and it becomes the only form used from that day forward, without exception, including on book covers and speaker forms you fill in yourself.

Choosing the canonical form is a genuine decision rather than a formality. Usually it is the form with the most existing material behind it, not the one you prefer aesthetically. Occasionally the right answer is to keep a middle initial you have never liked, because ten years of publications carry it.

The variant nobody declares

The one used by a former employer. People frequently have several years of press, talks and directory entries under a job title and a name format from a previous company, mentally file it under "old life", and never mention it. That material is often the strongest evidence available, and it is sitting there unconnected because nobody asked the question in a way that surfaced it.

Session one

The interview, and why it is a conversation rather than a form.

Roughly two hours, recorded with your permission, and deliberately unstructured in places. The questionnaire that follows captures the facts. The interview captures the things you would never write down because they do not feel relevant.

Experience says the most useful material almost always arrives sideways. Somebody mentions in passing that they used to teach a module at a university, or that a trade magazine interviewed them years ago, or that they sat on a jury for an award. None of that appears on a CV and all of it is precisely the independent, citable evidence the whole method depends on.

01

How you describe yourself out loud

Not your written bio, which is usually over-polished. The words you actually use when a stranger asks what you do. The identity line tends to come from this, because a sentence you say naturally is a sentence you will repeat consistently.
02

The chronology

Where you have worked, in what order, under what name, with what title. Tedious and necessary, because gaps and overlaps in the public record are what make a machine suspect it is looking at two people.
03

Everything anyone has ever published about you

Including things you consider minor. A two-paragraph mention in a trade title is worth more than a thousand words you wrote yourself, because somebody else chose to write it.
04

What you are willing to do

Podcasts, panels, written interviews, being photographed. Honest answers only. An engagement built on an assumption that you will appear on things, entered into by somebody who quietly will not, fails slowly and expensively.
05

What you want to be known for

Not aspirationally. Specifically. "Operations in mid-market manufacturing" is workable. "Thought leadership" is not, because no machine and no journalist can attach that to anything.
Takeaway

Do not prepare for the interview by writing a polished summary. Come with the messy version. The polished version is what everyone already has and it is not where the useful material hides.

Session two

The questionnaire, section by section.

Roughly ninety minutes if the material is to hand. Nine sections, and every one of them exists because of something that went wrong on an earlier engagement.

SectionWhat it asksWhat goes wrong without it
Name formsEvery spelling, initial, title and variant, plus which one you want as canonical.Four weak records instead of one strong one, and no way to tell which is being strengthened by later work.
Identity lineRole, organisation, location, in one plain sentence. We draft, you approve.Every third-party bio says something slightly different, and consistency is the entire signal.
DatesFounding, qualifications, publications, and date of birth where you are comfortable.A panel with no facts in it, because there were never any citable dates to draw on.
OrganisationsEverything you founded, lead or hold a named role at, with registration details.The person and the company never get linked, so neither borrows credibility from the other.
Prior coveragePress, podcasts, panels, awards, teaching, juries. Links where possible, approximate dates otherwise.Months wasted pursuing new coverage while existing coverage sits unconnected.
Published workBooks with identifiers, papers, patents, registered designs.The strongest available accelerator goes unused, and split-name publishing goes undetected.
ProfilesEvery account you own, including dormant ones and ones you forgot.An abandoned profile with a stale title quietly contradicts everything else for years.
NamesakesAnyone well known sharing your name, and any confusion you have already noticed.Effort feeds their entity instead of yours, invisibly, for months.
BoundariesAnything you do not want published, connected or discussed.Something gets syndicated that should not have been, and unwinding it is far harder than never publishing it.
On the date of birth question

It is optional and a reasonable number of people decline, which is respected without argument. Worth knowing what the trade-off is: it is one of the few hard facts a panel can display, and its absence is a common reason a panel looks sparse next to somebody comparable. Decline it deliberately rather than by default.

The distinction

What counts as evidence, and what feels like it but is not.

This is where intake conversations most often become uncomfortable, because people arrive with a great deal of material that feels substantial and does not function as evidence. The distinction is not about quality or achievement. It is about whether somebody independent said it, in a place a machine can read.

Feels like evidence
Yours
You control it, so it corroborates nothing
  • Your own website, however good
  • Posts you wrote, on any platform
  • A published newsletter with real readers
  • Testimonials you collected and display
  • A press release you commissioned
  • Follower counts of any size
Functions as evidence
Theirs
Somebody else chose to say it
  • A publication that quoted you, with an editor
  • A conference that published your speaker page
  • A podcast episode page on the host's site
  • A university or institute listing you
  • A professional body's member directory
  • A book catalogue record with an identifier

Nothing in the left column is worthless. A strong newsletter and a well-made website are genuinely valuable and they do other jobs well. They simply cannot perform this particular job, because the whole mechanism turns on independence, and material you control is by definition not independent.

The practical consequence at intake is this: when we ask what already exists, we mean the right column. A client who answers with the left column and believes they have answered the question is a client heading for a difficult conversation in month four, so it is worth being blunt about the distinction now.

Takeaway

The question is never "have you published a lot". It is "has anybody else published about you". Two items in the right column beat two hundred in the left.

Unexpectedly important

One photograph. Not your favourite five.

Clients are consistently surprised by how much attention this gets. The reason is that images in a panel are drawn from places a search engine believes are about you, and the strongest signal that several accounts describe one person is that they show the same face.

Five different photographs across five profiles is a reasonable thing for a person to do and a genuinely unhelpful thing for a machine to encounter. Each one is a slightly different piece of visual evidence, none reinforcing the others.

01

One master file

High resolution, recent, recognisably you, ideally a plain background. The same file used everywhere, not five photographs from the same session, which are five different images as far as a machine is concerned.
02

Everywhere means everywhere

Your site, every profile, every conference bio, every podcast submission, every directory. Wherever an old photograph persists, it competes.
03

Changing it is expensive

Not forbidden, and it resets part of the accumulation. If a rebrand is coming, do it before the build rather than during it, and expect the panel image to lag by months either way.
04

The photograph you dislike may be the right one

If one image already appears on eight third-party sites, that image has a head start no new photograph can match quickly. Aesthetics occasionally lose to arithmetic here.
Practicalities

What access is needed, and what is never needed.

Worth stating both halves precisely, because the second half is the one that protects you and it is the one most suppliers leave vague.

Needed
Publishing
or you make the edits yourself
  • Editor access to your website, or a list of changes you apply
  • The ability to add structured markup to your pages
  • Your profile links, and either access or a change list
  • Search Console verified under your own account
  • Your master photograph and material at full resolution
Never needed
Identity
refuse anybody who asks
  • Your passport, licence or national identity number
  • A verification selfie of any kind
  • Your Google account password
  • Recovery codes or two-factor backups
  • Payment details beyond the invoice
  • Access to personal email or messages
A test worth applying to any supplier

Ask what happens if you refuse all access and simply apply changes yourself from a list. The honest answer is that it is slower and entirely workable. A supplier who says the work cannot proceed without full control of your accounts is telling you something about how they operate, and it is worth hearing.

Ongoing

The monthly hour, and what it is spent on.

After the intake, your involvement collapses to roughly an hour a month. It is a small commitment and it is the one everything else depends on, which is an uncomfortable combination.

One appearanceA podcast, panel, interview or written contribution
~40 min
Approving a bioChecking a third party has described you correctly
~10 min
Reading the progress noteWhat was attempted, what landed, what is outstanding
~5 min
Introductions, where you have themOptional and disproportionately effective
~5 min

The introductions line is worth dwelling on. A warm introduction to somebody who runs a relevant podcast converts at a rate a cold pitch cannot approach, and it costs you a two-line message. Clients who send three of those over a year materially shorten their own timeline, and clients who send none are relying entirely on cold outreach working.

The failure mode here is not refusal, it is drift. Nobody declines the monthly hour. They simply have a difficult quarter, and two invitations sit unanswered, and by the time anyone notices the corroboration stage has lost three months. Which is why a missed month gets flagged in writing rather than absorbed politely.

Limits

Things we will not do, whether or not you ask.

Stated here rather than buried in a contract, because a client discovering these at month six has been sold something different from what they bought.

01
Invent or embellish credentials
Including rounding a role upward, describing an advisory conversation as a directorship, or implying a qualification. It is also strategically stupid: the entire mechanism rewards claims that survive checking.
02
Create unsourced structured records
A record built on nothing gets deleted, and the deletion is public and permanent. Worse than never having existed.
03
Buy encyclopedia entries
Reliably deleted, publicly discussed, and the discussion outlives the entry by years.
04
Handle your identity documents
Not by email, not in a folder, not "just this once". The claim is yours to submit and the documents never leave your hands.
05
Attempt to remove legitimate coverage
If a real publication wrote something true and unflattering, that is not a visibility problem and pretending otherwise wastes your money.
06
Promise a specific outcome by a specific date
No supplier controls it. What is promised is the work, an honest assessment of whether it can succeed, and a refund if it does not.
Takeaway

Every item on this list exists because doing the opposite works briefly and then fails publicly, attached to your name rather than to ours.

Before you apply

How to prepare in a weekend.

None of this is required before applying, and doing it makes the intake faster and the diagnosis considerably more accurate. It also tells you something useful for free: if this exercise turns up almost nothing, that is itself the answer.

  1. 1
    Search your own name, logged out
    A private window, your full name, and a screenshot of the first screen. Then repeat with your name plus your city and plus your company. This is what a stranger sees and it is usually a surprise.
  2. 2
    List every name form you have published under
    Go through old bylines, conference programmes, book covers and academic records. Most people find at least two variants they had forgotten.
  3. 3
    Find everything anyone else wrote about you
    Search your name alongside the word interview, and alongside the names of publications in your field. Collect links. Include anything from previous roles.
  4. 4
    Collect your dates
    When the company was founded, when you qualified, when each book or paper was published. Approximate is fine at this stage.
  5. 5
    Choose the photograph
    Find the highest-resolution version of the image you are willing to use everywhere for several years. Check where it already appears.
  6. 6
    Establish who controls your website
    Specifically, whose account it is verified under in Search Console. This is the item most likely to become an awkward problem later, and the cheapest to resolve now.
  7. 7
    Look up your namesakes
    Honestly, and including how prominent they are. This single piece of information changes the plan more than anything else you can tell us.
If the weekend turns up almost nothing

That is genuinely useful information and it is free. It means the honest first move is not hiring anybody. It is earning two or three independent, citable things: one podcast appearance, one industry article, one association listing. Come back afterwards. We would rather tell you that now than take a fee and tell you in month eight.

Honest friction

Six things clients push back on, and the answers.

These come up at almost every intake. Better to answer them here than to have the conversation twice.

01

"This is a lot of questions for a marketing service"

It is, and this is not a marketing service. Marketing decides what to say about you. This decides what is true about you in a form a machine can verify, which requires knowing the facts precisely rather than persuasively. The questionnaire is closer to a legal intake than a creative brief, and that comparison is the honest one.
02

"Can't you just get this from my LinkedIn?"

Some of it. What LinkedIn cannot give us is which spelling you consider canonical, which coverage exists under a previous name, which dates are accurate rather than rounded, which namesakes exist, and what you would rather not have published. Every one of those is decided by you and cannot be inferred from a profile that was written for a different purpose.
03

"I don't want to be photographed again"

You do not have to be. An existing photograph is fine and frequently better than a new one, because an image already appearing in several places has a head start. What matters is choosing one and using it consistently, not the photograph being recent or flattering.
04

"My coverage is old, does it still count?"

Yes, and often more than recent coverage. A conference page from 2019 that still resolves is a durable, dated, third-party record. Age is not decay here, and a permanent record from years ago outperforms a social post from last week by a wide margin.
05

"I'd rather not declare the namesake"

Understandable and counterproductive. We will find them in week one anyway, and finding them ourselves after building a plan that ignored them means redoing the plan. Declaring a prominent namesake does not disqualify you, it changes the target from the bare name to the name plus a qualifier, which is a different plan rather than a worse outcome.
06

"Can we skip the interview and just do the form?"

You can, and the diagnosis gets less accurate. The most useful material almost always arrives sideways in conversation, in the form of things people do not consider relevant enough to write in a box. Skipping it usually means discovering a strong piece of existing evidence in month five that would have shaped the plan in week one.
Takeaway

Every item on this list is a reasonable objection. Five of the six have answers that cost you nothing, and the sixth costs one conversation.

What happens next

The two weeks after you submit.

The intake is the busiest part of the engagement for you and it is followed immediately by the quietest. Worth knowing the shape so the silence does not read as inactivity.

Days 1–3
Verification
Everything you supplied gets checked against what is actually findable. Links that no longer resolve, dates that conflict with public records, coverage that turns out to be under a different name form. This is unglamorous and it prevents building on sand.
Days 3–7
The reference document
Your facts written down once, in the form every later step reads from. You get a copy and are asked to correct it. Corrections here are free. Corrections in month six are not.
Days 7–10
The identity line
One plain sentence, drafted and sent for approval. It usually takes two or three attempts, because the first version is always too flattering and the second is always too flat.
Days 10–14
The plan
Which sources will be pursued, in what order, and what the realistic target is given your namesake situation. You see the shape of it, not the tradecraft behind it.
The one thing to actually read carefully

The reference document. It is tempting to skim a summary of facts you already know, and it is the single place where an error becomes permanent. A wrong founding year, corrected in week two, costs nothing. The same error corrected in month eight means correcting it on your site, three profiles, two conference bios and a podcast description, several of which you no longer control.

Five intakes

What the answers usually look like, by type of person.

Intakes vary enormously by background, and knowing which pattern you fit tells you where your own gaps probably are before you start filling anything in.

TypeUsually strong onUsually missing
Founder of a known company Organisation records, registry filings, some trade press, a company page that names them. Anything about the person as distinct from the business. The evidence describes a company with a person attached rather than a person who runs a company.
Academic or researcher Publications with identifiers, an institutional page, conference records, co-author networks. Genuinely the strongest starting position of any group. A canonical name form. Academic publishing generates name variants relentlessly, and initials-only bylines are common and fragmenting.
Author or speaker Books with identifiers, event pages, podcast appearances. Excellent third-party material. A connection between the work and a role. The books resolve, the person does not, because nothing states what they do when not writing.
Senior corporate executive A clear title, a large recognisable employer, occasional quotes in trade press. Anything durable that survives leaving. Almost all evidence sits on an employer's domain and vanishes on departure.
Independent consultant A clear specialism, a personal site, often a strong network and real client outcomes. Independent corroboration of any kind. This group has the most self-published material and the least third-party material, which is exactly the wrong ratio.

The pattern worth noticing is that the group with the best marketing is frequently the group with the weakest evidence. Independent consultants often arrive with an excellent website, a substantial newsletter and years of content, and almost nothing anybody else published. Meanwhile a researcher who has never thought about visibility at all arrives with fifteen citable records and no idea they matter.

Neither position is better in principle. They simply need opposite first moves, which is why the intake asks what exists rather than what you have built.

Takeaway

Find your row above and look at the third column. That is almost certainly where your intake will be thin, and it is worth gathering that material before the interview rather than during it.

Plain English

Every term used in this guide.

Intake
The interview and questionnaire at the start, where every fact used for the next year gets written down once.
Identity line
The single plain sentence describing who you are, repeated verbatim everywhere.
Canonical name form
The one spelling of your name used from now on, without exception, chosen from every variant you have used.
Fragmentation
Several thin records for one person, held apart because nothing established they are the same human.
Corroboration
Independent sources stating the same facts. The distinction between the two columns above.
Entity home
The canonical page about you as a person, on a domain you own outright.
Structured markup
Machine-readable statements added to your pages. Invisible to readers, decisive for machines.
Master photograph
The single image file used across every surface. Not a favourite selection from a shoot.
Namesake collision
Somebody better known holding the meaning of your name. It changes the plan fundamentally.
Progress note
The monthly written record of what was attempted, what landed, and what is outstanding.
What is not here

You now know everything you are asked for. Not how it is used.

This guide is complete on the intake, deliberately, because a client who arrives prepared gets a better diagnosis and a faster build, and there is no advantage to anybody in keeping a questionnaire mysterious.

What is not described is what happens to the answers. How a set of scattered facts gets sequenced into an identity a machine will accept, which sources in a given field are worth approaching and in what order, how a pitch is framed so it lands, and the structural work that turns several fragments into one person. That is the part being paid for.

The test of whether a supplier is being straight with you is simple: they should tell you everything you need in order not to be taken advantage of, and keep only what is pure operational advantage. If they invert that, and hide the process while publishing the method, ask what you are actually buying.

Straight answers

The questions this guide exists to replace.

What if I genuinely cannot remember dates?
Approximate is fine and honest is essential. A year is usually enough, and where a date is genuinely uncertain it is better recorded as uncertain than guessed, because a guessed date published confidently in three places becomes very hard to correct later. Registry records, old contracts and university administrators can often supply what memory cannot.
Do I have to share my date of birth?
No, and a reasonable number of people decline. Understand the trade-off: it is one of the few hard facts a panel can display, and its absence is a common reason a panel looks thin next to a comparable person. Decline deliberately rather than by default, and know that the decision can be revisited later.
What if my best coverage is in another language?
It counts, and it is worth listing. Non-English sources carry real weight and are frequently overlooked by the person they are about, who mentally discounts them. Tell us what exists and in which language, and it goes into the evidence list like anything else.
Can I do the questionnaire in stages?
Yes, and most people do. The name section and the evidence section are the two that gate everything else, so those come first. Dates and boundaries can follow within a week or two without holding anything up.
What happens to my information?
It becomes a working reference document, shared with you, containing only material intended for public use or needed to construct public material. Identity documents are never requested and never held. Anything you mark as a boundary is recorded as a boundary and stays out. At the end of the engagement the document is yours.
I have almost no third-party coverage. Should I still apply?
Apply, and expect an honest answer. The diagnosis is free and it exists precisely for this case. Sometimes there is more than the person realised, sitting under an old name form or a previous employer. Sometimes there genuinely is not, and the correct advice is to go and earn two or three citable things first, which we will give you for nothing.
How long before the intake produces anything visible?
The entity home appears within a few weeks, which is visible immediately. Anything showing up in a search result is months away, and the intake itself changes nothing publicly on its own. It is foundation work, and judging it by what a search shows in week three is judging it by the wrong measure.
Next

You know what is asked. The real question is whether it will work.

Preparation is only worth doing if the underlying answer is yes. The companion guide covers eligibility honestly, including the cases where the correct advice is to keep your money.

Start with the free diagnosis →